Information on required documents, secure payment systems, and customer safety
To maintain ethical transactions and follow strict anti-money laundering (AML) laws in India, TRUST Encash Jewellery performs a quick document verification before completing purchases. Please bring these records when visiting a branch.
Please present one of the following government-issued documents:
Providing the original jewellery purchase bill helps establish clean, direct ownership and speeds up the assessment. However, if the invoice is lost (e.g. for ancestral jewellery), we perform ownership checks through a declaration form.
We send SMS verification codes and transaction receipts to your primary mobile number. Please carry the phone registered with your Aadhaar for OTP verification.
Providing your Permanent Account Number (PAN Card) is legally mandatory under Indian Income Tax guidelines.
Sellers must be 21 years of age or older. Minors must be accompanied by a parent or legal guardian with valid relationship proofs.
TRUST Encash Jewellery works in alignment with local law enforcement. We do not buy stolen gold jewellery. All transactions are logged, and CCTV cameras operate 24/7 across every transaction desk for customer and staff security.
We ensure full transparency by making direct, auditable transfers to the customer's account.
Immediate Payment Service transfers money to your savings or current bank account within 5-10 minutes. Perfect for instant encashment needs.
National Electronic Funds Transfer or RTGS is utilized for high-value transactions above ₹2 Lakhs, ensuring bank-grade safety and compliance records.
For corporate or large accounts, we execute transfers directly from our bank partners, providing you with printed transaction advice receipts instantly.
In compliance with Income Tax Section 269ST and Reserve Bank of India (RBI) rules, we restrict high-value cash payouts. We strongly encourage electronic bank transfers (IMPS/NEFT) to ensure safe, traceable, and tax-compliant transactions for our customers.
At TRUST, transparency is our core promise. If you feel you were not treated with absolute transparency or have concerns regarding our valuation accuracy, please contact our grievance desk.
We review every escalation within 24 working hours and cross-verify details using CCTV recordings and digital logs of your branch visit.
Mr. Anand Kumar, Corporate Compliance
grievances@trustgold.com
+91 99999 99990